Shipping policy

📦 Shipping Policy

Thank you for shopping with us! We are committed to delivering your order promptly and securely, in full compliance with Australian liquor laws.

🕒 Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

🇦🇺 Shipping Destinations

  • We ship within Australia only.
  • International shipping is not available.
  • All orders are dispatched from Sydney, New South Wales.
  • We do not ship to the Northern Territory (NT).
  • Some regions may have alcohol delivery restrictions. If your area is affected, we will contact you before dispatch.

⏱ Delivery Timeframes

  • Standard Shipping: Estimated 3–7 business days, depending on location.
  • Express Shipping (Australia Post only): Estimated 1–3 business days in metro areas.
  • Rural or remote areas may experience longer delivery times.

🚚 Shipping Methods

We use the following trusted courier services for deliveries:

  • Australia Post
  • Sendle
  • Aramex
  • CouriersPlease

Couriers are selected based on your location, delivery speed, and service availability. A tracking number will be provided once your order has been dispatched.

🍷 Sendle Liquor Delivery Policy

  • Sendle uses Authority to Leave (ATL) by default, meaning your parcel may be left in a safe location without a signature.
  • If the area is deemed unsafe by the driver, delivery may be held or redirected.
  • If you require a signature on delivery, please contact us before placing your order so we can arrange shipping via Australia Post, Aramex, or CouriersPlease instead.
  • Important:If Authority to Leave (ATL) is used and the parcel is marked as delivered, responsibility for loss or theft may be subject to the courier’s terms and conditions.
  • Sendle Express is not available for alcohol deliveries due to air transport restrictions.
  • All alcohol shipments are packaged according to Sendle’s protective packaging guidelines.

💰 Shipping Fees

  • Shipping fees are calculated at checkout based on order size, weight, and delivery address.
  • Free shipping is only available during special promotional periods.

🔞 Age Verification & Delivery

  • Alcohol deliveries require the recipient to be 18 years or older.
  • Valid photo ID may be requested upon delivery to verify age.
  • If no one is available, your order may be redirected to a local post office or pickup point, depending on the courier.

📍 Western Australia & Restricted Areas

  • Orders to Western Australia are shipped in compliance with local liquor laws.
  • We do not ship to the Northern Territory (NT).
  • We will notify you before dispatch if your area has alcohol restrictions.

📦 Damages & Issues

  • If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
  • Please include clear photos of the damaged product and packaging so we can resolve the issue promptly.

🔁 Returns & Refunds

We do not accept returns on alcoholic products due to change of mind.

Refunds may be issued in the following cases, with deductions applied:

  • Processing Fee: 1.75% + AUD $0.30
  • Return shipping cost

Refundable Scenarios:

  • The order was placed by an underage person (under 18).
  • The order was refused or returned due to failure to provide valid ID upon delivery.

📩 For any questions or support, please contact us at:
liquor.asiana.chatswood@gmail.com